Crystals, gemstones and pearls are natural formations from the earth and the sea. This means that there will be a variation in color, size, and shape with ALL crystal products in the store.
The Crystal Alchemist is an online store based out of Australia and therefore is in Australia Currency (AUD). If you'd like to purchase a piece, you can use the Currency Converter below to figure out the price in your currency in real time... Though keep in mind that when paying via PayPal, PayPal's currency conversion may be different to the one below!
I do not accept returns or exchanges. Each piece includes more than 1 photo, along with an item description that includes the size and weight of each item. If you are not 100% sure about an item or if you need further description or have any questions, please send an email along with a photo of the item to me prior to ordering. If you are not satisfied with your crystal or piece of jewelry upon arrival, may I recommend gifting it to a family member, friend or coworker who may be in need of spiritual gifts.
If your crystal or jewelry is damaged in transit, you may exchange it for store credit only. Please email me within 3 days of receiving your package with a description & photo of the item you are looking to return for store credit. You will need to return the item and pay for the shipping expenses prior to receiving your store credit. Email me with any questions.
Please note that I am unable to provide return postage at this time. All return shipping expenses are the responsibility of the customer. Please contact me prior to returning an item, so I may provide you with a proper return address instead of a PO Box.
FREQUENTLY ASKED QUESTIONS
These are frequently asked questions with answers, but if these do not address your question, please contact me.
When will I receive my order? When you place your order, I endeavor to post your package in Australia within 3 business days via Australia Standard Post, Signature or Express Post, depending upon your shipping preference upon ordering. International packages are also sent within 3 business days. * For domestic shipping please allow 5-7 business days from ship date to arrival. * For international shipping, please allow 6-14 days from ship date to arrival. Please consider time for customs processing.
I need my order by (xx/xx/xxxx)! Can I pay for rush shipping? Yes you can! At checkout, you can choose Australian Standard Post, Signature or Express Post for shipping in Australia. Express Post delivers in 1-2 days. I am able to expedite processing (get it to the Post sooner than 3 business days) if you let me know when ordering. If you contact me regarding when you need your items by, I will do my best to speed processing up, however please keep in mind that Australian shipping estimates are out of my control, especially during times of extreme weather, fires and floods.
I gave the wrong shipping address - what should I do? Please contact me immediately! I will update your shipping information and make sure that your package gets to the right place.
Do you accept Visa/Amex/Mastercard, etc? I care about the protection of your identity, personal information, and payment information. All payments are processed through PayPal, which accepts all major credit cards and bank ccards. If you have concerns with using PayPal, please visit their site directly.
Do you offer Gift Cards? Not yet! But if you are looking to get a gift, but are unsure about what to get, please contact me with an idea of who you’re shopping for, including their favorite color & birth date in order to determine astrology sign &birthstones. I am happy to help!
Do you offer gift wrapping? Each piece of jewelry comes in a colorful organza bag that either enhances or matches the piece. The organza bag is then placed inside of a small white paper bag that has a beautiful The Crystal Alchemist sticker and card attached to it. If you would like an actual crystal wrapped as a gift, simply send me an email upon ordering and I will wrap it with colorful tissue paper and ribbon prior to bubble wrapping it for shipping. If you require a card or a message to go along with the gift, simply email me!
Where can I find the specific properties of crystals? Please subscribe to my upcoming BLOG where I will be sharing the physical and metaphysical healing properties of my favorite stones, crystals and products with you. In the meantime, feel free to read the short descriptions listed in the CRYSTAL section. You may also contact me with your questions regarding specific crystals or pieces. If you have a question about a crystal you’ve received please take a picture of it and send it to me; I’ll get back to you as soon as possible with my interpretation of the stone! Better yet, get an Intuitive Crystal Reading to discover how your crystal/piece of jewelry can help you!
My crystal or jewelry broke/arrived damaged! What should I do? Your happiness is important to me. Please take a picture of it and attach it in an email so I can figure out how to help you!
There’s a specific crystal/piece that I am interested in, when will it be back in stock? Each crystal and piece of jewelry is ONE-OF-A-KIND! There are no two pieces alike! If a piece that you saw is no longer available on the website, please email a photo of the piece to me or describe it to me, and I will endeavor to find you something similar!
Where are your crystals/jewelry sourced from? All of my crystals are sourced locally and worldwide to provide you with the best selection I can find. The jewelry collection is handcrafted by an artisan designer in the United States. I fell in love with their jewelry many years ago and have several pieces in my personal collection. Because of the compliments I received over the years, I decided to offer the things I love to you!
Do you offer wholesale? I do not offer wholesale at this time, though I may in the future. Please feel free to send me an email with your details.
Do you have a physical store? I do not have a physical store, though I will be selling at MARKETS in Australia! If you would like to know when and where they'll be, please feel free to SUBSCRIBE for updates, and also LIKE my Facebook page The Crystal Alchemist to stay in my loopty loop! XO
Prices are based in Australian Dollars (AUD). To convert AUD into your currency, click on the button below...